Workplace Assertiveness, Conflict and Communication
Build the confidence to speak up clearly, read the people around you, and turn conflict into something useful. Online, self-paced, and genuinely interactive.
Just $59 + GST · one-off payment, yours to revisit anytime
Communication is a skill, not a personality trait
Workplace Assertiveness, Conflict and Communication is an online, self-paced training course from Capability Solutions. It helps individuals and teams across any industry build confidence, understand human behaviour at work, and handle disagreement without damage. You work through short video lessons and interactive activities, then put it straight to use in real conversations.
The cost of the conversation you didn't have
Most workplace friction is not a clash of values. It is a communication gap: something said too bluntly, heard through assumptions, or never said at all.
Without these skills
- Issues get avoided until they boil over
- People go quiet, or fire back and regret it
- The same misunderstandings happen on repeat
- Good people leave over how they were spoken to
With this course
- Concerns get raised early, calmly and clearly
- People feel heard, so they stay open
- Conflict gets resolved instead of buried
- Trust and working relationships get stronger
Six practical skills you can use tomorrow
Every lesson connects a simple idea to a real workplace moment, then gives you something to try.
Be assertive, not aggressive
Find the middle ground between staying silent and going in too hard. Clear, calm, and still respectful.
Read body language
Use posture, eye contact, gestures and tone so your message lands the way you intended.
Work with any style
Recognise assertive, aggressive, passive and passive-aggressive behaviour, and respond to each well.
Get your message across
Understand how meaning gets reshaped between people, and check that what you said is what they heard.
Manage conflict
Learn the five conflict styles, when each one works, and how to choose the right approach on purpose.
Know your default
Use the built-in calculator to discover your own conflict-management style, with a result you can download.
Interactive from start to finish
This is not a slide deck with a quiz bolted on. Every lesson has a different way to practise, so the skills actually stick.
- Drag-and-drop, matching, sorting and scenario activities
- A full conflict-style assessment with a tailored PDF result
- Short, practical videos with real workplace examples
Six modules, twelve short lessons
Progressively interactive, so you build from the foundations up to managing real conflict.
1 Introduction
- What assertiveness and conflict management really mean, and why they matter
- Assertiveness in the workplace, seen in action
2 The Foundations of Assertiveness
- Clarity, confidence and respect: the three pillars
- A guided reflection to build your own assertive "I" statements
- Body language that backs up your words
3 Types of People
- Working with different behavioural styles
- The four styles of communication, with a hands-on activity
4 Communicating Your Ideas
- Strategies for better communication and the transactional model
- Everyday communication tips for a better workplace
5 Conflict Management in the Workplace
- Managing conflict with the five-style model
- An interactive survey to find your own conflict-management style
6 Summary
- Pulling it together and your one move to try this week
Built for individuals and whole teams
The same practical skills, whether you're growing your own confidence or lifting how your team works together.
Grow your own confidence
For anyone who has ever replayed a conversation wishing they'd spoken up, or fired back and regretted it.
- Handle difficult conversations without the dread
- Be taken seriously without being pushy
- Reduce the stress that comes from things left unsaid
Lift how your team communicates
For managers, HR and health & safety leads who want fewer misunderstandings and a healthier culture.
- Give every staff member the same shared language
- Reduce conflict, friction and avoidable turnover
- Roll it out at each person's own pace, online
Skills people put straight to work
A flavour of how people use what they learn at work.
"I used the assertive approach in a tough chat the very next day. It completely changed how it went."
"The conflict-style survey was a real eye-opener for our whole team. Great conversation starter."
"Short, practical and actually interactive. Our staff finished it instead of clicking through."
Frequently asked questions
What is the Workplace Assertiveness, Conflict and Communication course about?
It is an online, self-paced training course that helps you communicate with confidence, understand the people you work with, and handle conflict constructively. It covers assertiveness, body language, behavioural and communication styles, and a practical five-style conflict-management model.
Who is the course for?
It suits individuals who want to grow their own confidence, and teams or organisations who want to lift how their people communicate. No prior training is needed, and it works across any industry.
How long does it take and how is it delivered?
It is 100% online and self-paced, made up of six modules and twelve short, interactive lessons. You can complete it in roughly a couple of hours, or spread it out, and revisit any lesson whenever you like.
Is the course interactive?
Yes. Every lesson includes a different hands-on activity, from drag-and-drop and matching exercises to branching scenarios and a full conflict-style assessment that generates a personalised result you can download.
Can I enrol my whole team?
Yes. The course is ideal for teams and organisations. Get in touch about enrolling your staff, and we can talk through the best option for your group.
What will I be able to do after completing it?
You'll be able to speak up clearly and respectfully, read and adapt to different communication styles, choose the right conflict-management approach for the situation, and build stronger, more trusting working relationships.
Ready to handle the hard conversations?
Start building clearer, calmer, more confident communication today.
One-off payment: $59 + GST
Online and self-paced. Learn at your own pace, from anywhere.