Understanding Behaviours in the Workplace
The people you deal with are the heart of every workday. Learn to read behavioural styles and respond calmly and professionally to anyone, even when things get difficult.
Four practical skills you can use on your next shift
This module follows New Zealand workplace best practice: clear, measurable learning outcomes, written in plain language and built around real situations.
Identify the four styles
Recognise assertive, passive, aggressive and passive-aggressive behaviour, and tell them apart in everyday workplace situations.
Read the other behaviours
Understand the common signs of impatient, defensive, overly friendly, angry, confused and slow behaviour, and what tends to drive each one.
Adapt your approach
Adjust how you communicate to suit each style, so you can defuse tension and build cooperation rather than conflict.
Respond under pressure
Apply a simple, repeatable way to stay calm and professional when someone's behaviour becomes difficult.
Short, sharp, and genuinely engaging
Three short, hands-on lessons. Real video examples, interactive practice, knowledge checks, and a downloadable action plan you can keep.
Learn by watching real behaviour
You'll watch genuine workplace scenarios and learn to spot each style in action, then test yourself straight away.
- Two real video scenarios with guided "what to watch for" prompts
- An interactive behaviour navigator for six common behaviours
- A full self-management lesson: spot your stress signals and reset under pressure
- A downloadable one-page action plan to keep and use on the job
- Flip cards, knowledge checks and hands-on practice throughout
If your work involves people, this is for you
Built for everyday New Zealand workplaces, from the warehouse floor to the front desk to the manager's office.
Frontline & customer-facing staff
Anyone who deals with customers, contractors or the public and wants to handle tricky interactions with confidence.
New and developing employees
A fast, practical grounding in workplace communication that pays off from day one.
Team leaders & managers
A shared language for behaviour you can use across your team to lift everyday working relationships.
Workplace training that sounds human
Capability Solutions builds practical, engaging online training for New Zealand workplaces. We teach the way a trusted colleague would: clear, warm and grounded in real situations, never dry compliance box-ticking.
This module is part of our growing library of short, high-impact courses designed to build everyday capability across your whole team.
Enrol your teamGood to know before you enrol
Around 45 minutes across three short lessons. It's self-paced, so you can do it in one sitting or stop and pick it back up whenever you like.
None at all. It's written in plain language for any workplace, and it explains every term as it goes.
Yes. The whole module is online and self-paced, and it works on a phone, tablet or computer.
Yes. You'll receive a certificate of completion once you finish the module and its knowledge checks.
Absolutely. Capability Solutions supports team and organisation-wide enrolments. Get in touch and we'll set it up for you.
Get better with people, starting today
Spend 25 minutes now and walk away with a skill you'll use every single day at work.
Enrol in the module